The Details of our Credit Guide
Beagle Finance Pty Ltd is licensed to assist you with finance under the National Consumer Credit Protection Act 2009 (”The Act”). This Act regulates the activities of lending, leasing and finance broking.
| Key Information | |
| Australian Credit licence holder | Beagle Finance Pty Ltd (ACN 140 290 268) |
| Address | Level 24, 52 Martin Place, Sydney NSW 2000 |
| Phone and e-mail | 1800 337 761 compliance@finsure.com.au |
| Australian Credit Licence | 383640 |
| Internal Complaints Officer contact details | Compliance and Customer Service Manager – details as above |
| External Dispute Resolution Scheme details | Credit & Investments Ombudsman
Reply Paid 252, South Sydney, NSW 1234 Phone 1800 138 422 www.cio.org.au |
| Our Credit Representatives | |
| Credit Representative’s name | Marshall Condon |
| Address | Level 1, 627 Chapel Street, South Yarra VIC 3141 |
| Phone | 03 9826 2555 |
| marshall@neueblack.com.au | |
| Credit Representative number | 433492 |
| External Dispute Resolution Scheme details | Credit & Investments Ombudsman
Reply Paid 252, South Sydney, NSW 1234 Phone 1800 138 422 www.cio.org.au |
The Credit Representative (or the business for which the Credit Representative acts) will receive the commissions referred to in “Fees payable by you” section below.
Services provided
We will assist you in making the choice of a loan or lease that is suitable for your purposes.
We will provide you with information on a broad range of finance providers and loan products. Once you have chosen a loan or lease that is suitable for you, we will assist in obtaining approval for the finance.
Our current providers to which our Representatives introduced borrowers are
Lenders noted in bold comprise our 6 most used lenders |
||
ANZ Bank |
AMP Bank | |
Bank of Melbourne |
Adelaide Bank | |
Commonwealth Bank |
AFM | |
ING Direct |
Allianz (Direct) | |
Macquarie Mortgages |
Bankwest | |
NAB Broker |
Bank of Sydney | |
| Deposit Power | Homeloans Ltd | |
| Heritage | Liberty | |
| Loans Today | La Trobe | |
| Latitude Financial Services | ME | |
| Mildura Finance | MKM Capital | |
| Nationalcorp | Paramount | |
| Pepper | Qantas Credit Union | |
| Resimac | St. George Bank | |
| Suncorp | Teachers Mutual Bank | |
| Westpac | ||
Information will be required from you
Under the Act, we are obliged to make sure that any loan, or principal increase to a loan, or lease that we assist you to obtain is not unsuitable for you. We will need to ask you a series of questions to make this assessment.
The law requires us to:
Make reasonable enquiries about your borrowing objectives and requirements
Make reasonable enquiries about your financial situation
Take reasonable steps to verify the details of your financial situation
Credit will be unsuitable if, at the time of making the assessment, it is likely that, at the time the recommended loan or lease is made
You cannot afford to repay the loan or lease or can afford to repay it only with substantial hardship
The loan or lease does not meet your borrowing objectives and/or requirements
For these reasons, we must ask you to provide us with a significant amount of information, much of which we will need to verify. It is therefore very important that the information you provide to us is accurate and complete.
If we provide you with credit assistance, we are required to provide you, upon your request, a copy of our preliminary credit assessment for up to seven years after the date of the assistance.
Information provided by us
We do not provide financial or legal advice. It is important to understand your legal obligations under a proposed loan or lease and the financial consequences imposed by the debt. If you have any doubts, you should obtain independent financial and legal advice before you enter into any finance contract.
We do not make any representations about the current value of any real estate you finance through us, or the future prospects of its value. You should always rely upon your own enquiries.
Fees payable by you
We may charge you for our services if you apply for a home loan, an investment property loan, a personal loan or a lease. If a fee is to be charged, this will be disclosed to you in a Credit Quote which will be provided to you before applying for finance.
You may need to pay fees to the finance provider as part of the application process. These will be detailed in a Credit Proposal Disclosure Document that we will provide to you before applying for finance.
Commissions received by us
We may receive commissions from the finance provider that provides your loan or lease. These are not fees payable by you. Further details of the commission earned by us will be provided in the Credit Proposal Disclosure Document that we will provide to you before applying for finance.
We may receive additional commissions or bonuses from finance providers relating to the volume of finance that we arrange. Such payments are dependent upon a number of factors and cannot be quantified at this point.
Commissions and fees payable by us
Referrals from a broad range of sources are sourced by us and our representatives. For example, we or our representatives may pay commissions or fees to call centre companies, real estate agents, accountants, solicitors or other businesses for referring you to us. These are not fees payable by you. Any referral fee or commission paid in relation to your referral will be disclosed in the Credit Proposal Disclosure Document that will be given to you before applying for finance.
If you are not satisfied with the service we have provided you
We hope that you are delighted with our services. However, if you have any complaints, you can raise these directly with the representative with whom you are dealing. If you are not satisfied with the response that you receive, you may contact our Compliance Manager, by telephoning 1300 769 415, emailing compliance@finsure.com.au or writing to Level 24, 52 Martin Place, Sydney NSW 2000.
When we receive a complaint, we attempt to resolve it as quickly as possible, subject to a full investigation of all the circumstances involved to assist in the investigation process, please make sure you provide as much detail as possible about your complaint if you choose to contact us by mail or email.
If it is not possible to immediately resolve your complaint, we will write to you to acknowledge your complaint within 5 days. We will always ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event we are still investigating your complaint after 45 days we will write to you to explain why and to let you know when we expect to have completed our investigation.
In the unlikely event that your concerns remain unresolved or you have not heard from us within 45 days, then you can have your complaint heard by our external dispute resolution scheme, the Credit and Investments Ombudsman whose contact details appear at the beginning of this Credit Guide.
